• What if the album I want is out of stock?
  • Where is my order confirmation?
  • When will my order arrive?
  • What countries do you ship to?
  • Can I track my order?
  • What if an album is missing a track list, description or valid photo?
  • How much is shipping?
  • What charities do you donate to?
  • What do you mean by "Carbon Neutral"?
  • What if my order never arrives, is stolen, or is damaged?
  • What if my colored vinyl doesn't match the color advertised on the listing?

Ordering and Delivery

What if the album I want is out of stock?

If there is an album you want that is out of stock, we cannot guarantee we will be getting it back in, but usually, we do. This is entirely up to the record labels on if they choose to press more copies of that album. We do our best to stock as many albums as possible.

If you want to be notified when in out of stock album is back in our store, simply navigate to that product and add your email to the "Waitlist". This will send you an email the second we get more back in.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at jocodigitalweb@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. We have had many customers tell us our emails went to their spam, so always check there first.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. For example, media mail takes longer than priority shipping. Please also note that USPS delays are outside of our control and do happen from time to time. Rest assured, we will keep track of it. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. Remember that lost packages are only covered if you opt for Route insurance, at checkout. In those situations, a claim can be opened with Route for a full refund. 

What countries do you ship to?

While our previous website allowed us to ship internationally, we currently are only accepting orders shipping within the United States. We apologized to all of our internatil customers (we know there are several of you). We hope to expand the new website to allow international shipping in the near future. Stay tuned.

Can I track my order?

Yes. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. All orders placed with Joco Records comes with a tracking number.

What if an album is missing a track list, description or valid photo?

We have THOUSANDS of albums on our website. It is a huge job manually updating each album, so most metadata has been pulled in automatically. If you see items that don't look right, please reach out to us and we will fix it quickly. Unlike other websites, we want to manually add this information so it is correct. However, that process takes a very long time. Please note that ALL items on our website are brand new and sealed. We also provide the UPC of every item, on the product page. If in doubt, you can always google the upc to see a tracklisting online. If you've worked with us before, you know that we respond and act quickly :)

How much is shipping?

Joco Records offers one flat rate for shipping! This means that the more you add, the more you save. Adding additional items will not increase shipping costs, unless there are special, heavyweight items. We offer media mail and priority shipping, at this time. Both shipping methods are flat rate, so add more items to get the best bang for your buck! Right now, Media Mail is $6.99. Our shipping prices include industry-leading shipping boxes to protect against damage as well as thoughful packaging processes. 

Carbon Neutrality and Charitable Contributions

What charities do you donate to?

That's a great question! The simplest answer is that we donate to as many charities as we can! Over the past, we have donated to charities such as American Cancer Society, VFW, Human Society, St. Jude's, etc. The list is long. The purpose of this is that we don't want all proceeds to only go to one cause. We believe in being as helpful as possible for as many causes as we can. Our customers are the reason we are able to do this. Without your orders, we wouldn't generate the money required to make this happen. We are in this together, and we thank you for helping make a difference!

We hope to have a dedicated Charity page in the near future, where we can showcase all of the fine organizations we have supported. 

What do you mean by "Carbon Neutral"?

Many everyday activities produce carbon. The electricity you use, the miles you drive, the shipments you send to customers—almost every routine activity produces a measurable carbon footprint.

And while it's not always possible to do these activities without producing carbon emissions, it is possible to offset those emissions through a variety of accredited projects and initiatives. With EVERY SINGLE ORDER, Joco Records goes green by purchasing Renewalbe Energy Credits and offset projects, such as reforestation, solor and wind farms, greenhouse gas capture, and much more.

We realize the benefit of balance and seek to find harmony between humans and the environment. We strive to create a balance between traditional energy consumption and green energy sources, offering humans a sustainable way to interact with the planet. We recognize the value of life and are committed to doing our part to give all humans the potential to thrive, both now and in the future. By making greener choices in our daily activity, we can limit our carbon impact and neutralize our footprint.

Coming Soon: We hope to have a page dedicated to this where we can show exactly how much of a difference we have made, together!

Order Issues

What if my order never arrives, is stolen, or is damaged?

​To protect your order against loss or theft, add the Package Protection & Insurance at checkout. When you add the insurance, this gives you peace of mind that if your package gets lost by the USPS, we can file a claim to get you a replacement, or your money back. This insurance is enabled by default but can also be removed, if you choose.

When you visit your cart, you will see Insurance is enabled by default, but can be toggled off.  We highly recommend keeping it toggled on :)


IMPORTANT NOTE: If you do not opt for Package Protection & Insurance, you order will not be covered against any damage or loss during shipment. Without this, your package is not insured. Manfucturing defects are also outside of our control. While you may reach out, we cannot guarantee a refund or return and will also require photos so we can verify damage. All vinyl records are sold as brand new and therefore are never opened prior to shipping. While we will never ship you an album that shows clear signs of damage, manufacturing defects do occur from time to time. Additionally, minor warping is almost always fixable via propoer storage, turntable weights and time - and is not cause for alarm. 

What if my colored vinyl doesn't match the color advertised on the listing?

We sell everything in Brand New & Sealed condition. Because of this, we never open albums before shipping them, we only check to make sure they are in new condition. Manufacturers and record lables inform us what color of vinyl is in each sleeve, and we take their word for it. 99.9% of the time, this is accurate. Please note that colors can often vary. Shades of red and blue can be different from pressing to pressing, and we unfortunately have no control over that. We do our best to clearly mark all colored albums with the right varient. However, if you order a color album and a black color arrives, please do let us know. We will do our best to find the cause of this issue.