Joco Records is happy to offer optional Protection and Shipping Insurance at checkout. This insurance is automatically added to your cart and may be removed by toggling it off. Without this coverage, Joco Records cannot be held liable for lost, damaged, or stolen shipments once they leave our facility. We highly recommend keeping this coverage for your peace of mind.
All orders include tracking. You will receive a tracking number once your shipment has been handed to USPS. Delays are not uncommon—especially with Media Mail—and are entirely outside our control. Estimated delivery windows are just that: estimates. If your package is delayed, please contact USPS directly. Claims for lost packages can only be made if Protection & Shipping Insurance was kept in the cart at checkout.
Returns are accepted within 30 days of purchase and evaluated case-by-case. If your order is damaged or defective, please contact us at support@jocorecords.com with clear photographs of both the item and packaging.
We do not accept returns for the following reasons:
If a return exception is made due to buyer’s remorse, the buyer is responsible for return shipping and a 10% restocking fee to account for handling, wear in transit, and non-refundable payment processing fees.
For any order issues, reach us at support@jocorecords.com. You may also reply directly to your order confirmation email or use our Contact Us page. We also offer live chat on most pages.
Please include your order number in all correspondence. For damage claims, attach photos.
NOTE: We do not operate a physical storefront. Mailing address is for correspondence only:
Joco RecordsYour privacy is critically important to us. This Privacy Policy applies to https://jocorecords.com and governs how we collect, use, and disclose information from site visitors and customers.
Joco Records is an online record store that sells new vinyl and donates 100% of profits to charity.
We retain order records for 7 years for accounting purposes. Comments and accounts are retained until deleted. You may request data export or deletion at any time.
We use trusted partners for hosting, shipping, email, and payment processing (e.g., Shopify, Stripe, USPS, Google Analytics). Data is only shared as needed for service fulfillment.
We use cookies to remember cart contents, track user behavior (Google AdWords), and personalize experiences. You may disable cookies in your browser, though some features may not work correctly.
Articles may include embedded media from other sites (e.g., YouTube). These sites may collect data independently. Ad networks (like Google) may also serve cookies to deliver relevant ads based on your visit history.
We take all reasonable steps to protect your personal data, but no method of electronic storage is 100% secure. Sensitive data is encrypted and access is limited to authorized staff.
We may revise this Privacy Policy occasionally. Please check back regularly. Continued use of the site after any changes indicates your acceptance.
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Contact support@jocorecords.com for any concerns about your privacy or data usage.