Also, feel free to reach out to us at any time using our form on the Contact page, or by starting a chat with us.
Helpful Tip: We recommend joining a waitlist on our site to albums that are out of stock and you are interested in. By doing this, it lets us know which albums our customers are interested in buying. If we don’t have it in stock, we typically will take that as a sign that we should order it. Once we get the album in, you will automatically get an email that we have it in stock and it’s ready to be ordered.
Rewards are a fairly new thing on our website and still in the testing phase. However, customers seem to enjoy it. Basically, you will earn 1 point for every dollar spent on our website. The next time you are ready to checkout, simply visit your shopping cart and you will seen an option to apply any accrued points to your order. You must visit the cart prior to checkout. The points may not be added once you pass the cart and go to the final checkout page. These will be applied as a direct cash discount off your entire purchase amount (not including shipping and taxes).
How do I earn them?
Rewards points can be earned for placing any order on our site, even if it’s not a vinyl record. Additionally, you can leave a thoughtful review of an album on our website. Once the review is approved, you will earn rewards points for that review. Reviews help our customers know which albums are recommended from other users. If you would like to leave a positive recommendation or review on Facebook, please do! Reach out to us and we can give you some bonus points for doing that as well.
Important Note: Points will expire after 90 days. If you have not used your points in that timeframe, they will drop from your account. We do this to prevent point banking to the degree that we lose a great deal of money on a single order. As we are charged fees for processing orders, discounts may not be added to orders that have already been placed. You would simply need to use the rewards on your next order.
Please also note that the time it takes to reach you depends on what shipping method you choose at checkout. Media mail is the most affordable option but also the slowest transit time. We always provide full tracking information when we complete your order, so youc an always follow it’s progress to your front door.
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
NOTE: Please keep in mind that Joco Records does not handle lost or damaged claims. If insurance is not chosen at checkout, we will likely not be able to offer a refund.
NOTE: Please keep in mind that Joco Records does not handle lost or damaged claims. If insurance is not chosen at checkout, we will likely not be able to offer a refund.
If your order has defects even though it had no packaging damage or you suspect it was damaged during manufacturing, please reach out to the appropriate record manufacturer. This information can usually be found on the album notes. We sell ONLY brand new vinyls that are still sealed. We don’t ship items with damage so if the vinyl itself has issues, we cannot accommodate refund requests or replacements. However, if you suspect it was damaged during shipping and can show photos of the shipping box with damage, you can always file a Route+ claim to get a full refund.
In some cases, this may be an issue with your turntable. We have had users simply clean the vinyls with a microfiber cloth or alcohol wipe to completely solve all their issues. Having a quality cork slipmat also helps with skipping (we also sell those for a great price).
If your vinyl has slight warping, this is actually more common than you realized and is usually due to the manufacturers storing the albums incorrectly. These issues are usually resolved over time by properly storing the vinyl or placing them for some time between two heavy objects. Unfortunately, due the the mass quantities these albums are manufactured in, they can sometimes have minor defects.