Frequently Asked Questions

We know we do things a bit differently than most online record stores. There are great reasons for that and we are always happy to answer some of our most commonly asked questions.

Also, feel free to reach out to us at any time using our form on the Contact page, or by starting a chat with us.

Why are so many albums out of stock?
We are a very small business and we are trying to keep costs low so we can pass the savings on to our customers. The profit margin on our albums is really only about $1-2 per sale so we try to only order in what our customers are requesting. That being said, we do stock many items and have a growing inventory. We can get items in quickly, however. Don’t be discouraged if a popular album is backordered or out of stock, this does not mean that we cannot get this item in for you, even if it takes a couple extra days. Simply add you email to the waitlist and we will take it as a sign to order it in. Reach out to us if you are looking for an album we don’t have.

Helpful Tip: We recommend joining a waitlist on our site to albums that are out of stock and you are interested in. By doing this, it lets us know which albums our customers are interested in buying. If we don’t have it in stock, we typically will take that as a sign that we should order it. Once we get the album in, you will automatically get an email that we have it in stock and it’s ready to be ordered.

How do reward points work, do they expire, and how can I earn them?
What are reward points?
Rewards are a fairly new thing on our website and still in the testing phase. However, customers seem to enjoy it. Basically, you will earn 1 point for every dollar spent on our website. The next time you are ready to checkout, simply visit your shopping cart and you will seen an option to apply any accrued points to your order. You must visit the cart prior to checkout. The points may not be added once you pass the cart and go to the final checkout page. These will be applied as a direct cash discount off your entire purchase amount (not including shipping and taxes).

How do I earn them?

Rewards points can be earned for placing any order on our site, even if it’s not a vinyl record. Additionally, you can leave a thoughtful review of an album on our website. Once the review is approved, you will earn rewards points for that review. Reviews help our customers know which albums are recommended from other users. If you would like to leave a positive recommendation or review on Facebook, please do! Reach out to us and we can give you some bonus points for doing that as well.

Important Note: Points will expire after 90 days. If you have not used your points in that timeframe, they will drop from your account. We do this to prevent point banking to the degree that we lose a great deal of money on a single order. As we are charged fees for processing orders, discounts may not be added to orders that have already been placed. You would simply need to use the rewards on your next order.

What charities do you donate to?
We get this question a lot, so we decided to make an entire page dedicated to charitable contributions. Please keep in mind that this page is NOT a full list of every charity we’ve donated to. It’s merely a list of some of them. We hope to have a more complete list in the future. You can view that page clicking HERE.
How can you afford to donate profits to charity?
The answer to this is easier than you might think. We simply accepted on Day 1 that we were not going to get rich from a business like this (nor had we intended to), not if we wanted to price items competitively. We are going up against the likes of giants such as Amazon, Wal-mart, etc. We decided to do something good with our time and simply donate the profits to charities. We do not jack up the album prices high enough to generate a whole lot of margins, but what we do generate is passed along to good causes. We have our own full-time jobs and most of the business expenses are out of pocket for the owner (Joe). It’s a crazy idea, but we are very proud of it.
What if something I want isn't listed?
We add each album to our site manually, so we haven’t always had a chance to add everything. In many cases, we can get a hold of albums that aren’t yet listed. That being said, if you are looking for something that you don’t see on our site, simply reach out to us! Keep in mind, however, that if it’s a super rare album that is going for hundreds of dollars, we likely aren’t going to be able to get it, at least not at a good price. Many times, we can find it for you at a great price. Even if we end up sending you to another business, our goal is to provide friendly service and help you find what your are looking for.
How long does it take to ship an order?
If you have ordered from us before, you know that we ship very quickly, usually the same day you place your order. Because of this, it is important you double-check your order before submitting if. If you see an issue, we need to be contacted right away, otherwise it might ship before we can make a change. In most cases, we try to ship the same day, however this sometimes is not possible. Due to a VERY small and unpaid volunteer staff, we sometimes can’t ship an order until the next day (which is still really quickly by all standards). If you order late on a Friday or during the weekend, obviously expect a couple more days before the order goes out, although we do sometimes mail stuff on weekends as well. In general, expect to have your order shipped within 48 business hours of placing it, but it’s usually much less than that.

Please also note that the time it takes to reach you depends on what shipping method you choose at checkout. Media mail is the most affordable option but also the slowest transit time. We always provide full tracking information when we complete your order, so youc an always follow it’s progress to your front door.

Do you ship internationally?
Yes! We ship to many different countries. Please just make sure to opt into insurance so that your package is covered in the unlikely event of loss or damage. If your country is listed as one that we ship to, then there shouldn’t be any issues. However, due to the fact that we cannot manage packages once they leave the USA, we cannot provide returns or refunds on international orders. Rest assured, we package these orders to withstand damage during shipping and to date, we’ve never had a single international package arrive damaged or get lost. Please also note that shipping costs are determined by our shipping API and not set by us. Expect international costs to be quite high.
What is Route shipping insurance?
A: ​We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim?​ ​File here

NOTE: Please keep in mind that Joco Records does not handle lost or damaged claims. If insurance is not chosen at checkout, we will likely not be able to offer a refund.

What if my order never arrives or is stolen?
​To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

NOTE: Please keep in mind that Joco Records does not handle lost or damaged claims. If insurance is not chosen at checkout, we will likely not be able to offer a refund.

What if I change my mind or decide I do not like the album?
Unfortunately, we cannot offers returns or refunds for items simply because you did not enjoy the album. This includes sound and quality of a pressing. JocoRecords does not press albums ourselves but rather sources the albums from distributors and record labels, directly.

We try our best to source the highest quality vinyl records in the industry, but it’s not all that uncommon for a pressing to sound a little flat. This is due to the mastering and pressing process. Again, we have no control over this and cannot accept returns if the sound quality is not to your liking. We do fully expect our customers to do their on research and due diligence into an album before making their purchase. Think of it this way, you wouldn’t return a frozen pizza to a grocery store because the toppings didn’t taste as good as you had hoped when you saw the picture 🙂

We use product data provided by those 3rd parties to describe an album. It is very common for a colored album to not fully match the product image. This is because every album is pressed individually and no two color variants will be identical. Additionally, record labels often release a graphic prior to even pressing the albums, using a best estimate of how they expect an album to look. Overall, we definitely won’t label a colored album as such if it is black, for example, it just might not match the image 100%.

Again, we only apply these strict policies due to the fact that we donate profits to charity. If we donate the profits and then are also asked to refund the order AND pay for return shipping, we suddenly are out a lot of money and our business model will not last long. Rest assured that due to our high attention to packaging, it is VERY rare to have a customer request a return.

What if my order is damaged?
​To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. Keep in mind that packages are no longer covered if you choose not to include Route+ insurance at checkout and refunds will not be made available.

If your order has defects even though it had no packaging damage or you suspect it was damaged during manufacturing, please reach out to the appropriate record manufacturer. This information can usually be found on the album notes. We sell ONLY brand new vinyls that are still sealed. We don’t ship items with damage so if the vinyl itself has issues, we cannot accommodate refund requests or replacements. However, if you suspect it was damaged during shipping and can show photos of the shipping box with damage, you can always file a Route+ claim to get a full refund.

In some cases, this may be an issue with your turntable. We have had users simply clean the vinyls with a microfiber cloth or alcohol wipe to completely solve all their issues. Having a quality cork slipmat also helps with skipping (we also sell those for a great price).

If your vinyl has slight warping, this is actually more common than you realized and is usually due to the manufacturers storing the albums incorrectly. These issues are usually resolved over time by properly storing the vinyl or placing them for some time between two heavy objects. Unfortunately, due the the mass quantities these albums are manufactured in, they can sometimes have minor defects.